Leader Herald Staff Report
The Massachusetts Association of Insurance Agents (MAIA), is proud to announce that Philbin Insurance Group of Beverly, Burlington, Everett, Lynnfield, and Malden, MA has renewed their Five Star Agency Designation.
They have been a Five Star Agency since 2005 and continue to demonstrate excellence in the five imperatives associated with the designation: Customer Focus, Management/Leadership, Human Resources, Product & Process and Future Success Initiatives.
It is a very select group that has attained this designation; only 26 out of more than 1,500 agencies in Massachusetts hold it.
“Philbin Insurance Group has gone through a number of changes over the past few years, and they have all been very positive steps in making the agency stronger than ever. A highly effective staff is now in place, including a management team that has strengthened the agency’s focus, planning, and communication, while setting sales and financial goals that establish long-term stability,” said Heather Kramer, Five Star Consultant and COO and Vice President of MAIA. “These items, coupled with many of the strengths that were seen in the past, confirm that the Philbin Insurance group has maintained their Five Star Agency Designation.”
Tara Philbin, President of the Philbin Insurance Group, said, “We have worked very hard to get to the level we are at now. We believe strongly in the training and development of our staff, and know their skill set and knowledge are key factors in our success. We expect a lot from them and they do a great job. We try to create an environment that not only promotes good work but is also fun. While we are a sales organization, we also know that customer service and relationships are important and I think we strive to do both extremely well.”
It should be noted that Philbin Insurance Group was awarded a Workforce Training Grant of $50,950 from the Commonwealth of Massachusetts in 2017 — showing once again Philbin’s commitment to invest in the educational development of her staff.
MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on key criteria that affect an insurance agency and how it operates. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee and must go through an intensive review process every three years to prove that they continue to provide superior service, knowledge and value.
For further information about the program, please contact Heather Kramer at firstname.lastname@example.org.