A disgruntled gaming customer at the Encore Boston Harbor Casino who filed a lawsuit claiming he was being robbed of his winnings among a flurry of other allegations led to an immediate investigation by the Massachusetts Gaming Commission last week.
The president of Encore Boston Harbor fired back at the lawsuit against the casino before the Massachusetts Gaming Commission Thursday, which claims that customers are being short-changed. “Every single customer gets every dollar and every penny they have coming due to them,” Robert DeSalvio said.
“At no time did we ever round and not give customers back the money that they truly deserved.”
The Massachusetts Gaming Commission agreed.
Following a preliminary investigation, the MGC determined and reported on Thursday last week that Encore Boston Harbor is in compliance with all regulations.
In the words of the Jurassic Park character John Hammond, “We spared no expense,” when talking about the fictional park in the said film, the same can be said about how Wynn has treated its new resort,Encore Boston Harbor.
The resort boast art in every corner your eyes can see, from the Jeff Koons’ mirror-polished stainless-steel stature of Popeye to venetian glass chandeliers and art decorating almost every ceiling surface. A impressive garden with a Preston Bailey carousel made of 83,000 flowers and 11,000 jewels, greets patrons as they enter the resort. The flowers are real and kept up daily.
The table is being set for the grand opening of the Encore Casino and Hotel on Sunday – and what a day that will be in the history of this city.
The moment the ribbon has been cut and the public begins pouring into the casino and hotel complex, a new day is upon us in this city.
When the slot machines are whirring and the table games are attracting those who love to play, the circle has almost been completed on a long and winding road journey that began more than seven years ago.
One of the most polluted and ravaged land sites in the nation has been cleaned.
Not only has it been cleaned, it has been planted with mature trees, thousands of them, flowers and bushes, smaller trees, and several acres of unbelievably green grass.
The entire scene is one of natural wonder where only poisoned soil existed seven years ago.
At the center of all this natural wonder is the casino itself – perhaps the most ornate and expensive facility ever built in the state of Massachusetts.
Wynn Resorts is a marketing giant pushing with all its might to launch on June 23 with an advertising campaign intended to boost the numbers of visitors to the casino and hotel in our city.
The company is providing international influencers and travel professionals with the chance to visit the resort as part of “familiarization trips” that are intended to boost the number of visitors not just to the site, but to Massachusetts.
Bottom line: Wynn is trying to lure as many as 10 million visitors to the casino during its first year in operation.
On Monday April 1 at the Massachusetts Gaming Commission, Encore takes center stage in an ongoing play that has been running for better or worse since Steven Wynn tumbled from his mighty perch as the owner and leader of Wynn Resorts.
On Monday begins a set of excruciating hearings expected to last at least several days and ending, ultimately with Encore receiving its license to operate the Wynn Resorts Casino and Hotel, or not.
If its receives the license, without which it cannot operate, all is said and done with the drama surrounding the expected opening on June 23.
If the MGC denies Wynn Resorts the license, it is a major disaster not just for Wynn Resorts, but for this city.
The city is depending on a $30 million payment to be handed over to the city treasury on the day the casino/hotel opens its doors.
Without that payment, the city will be hard pressed to meet its financial obligations.